Shipping and Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Unless it's a pre-order or stated otherwise in product details- some items that sell out quickly may be restocked within 10-14 business days and customers will have option to wait or get a refund for their orders. 

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

In Store Pick Up Option

If you choose in store pick up it's available in Clayton location there is no additional charge. Items will be ready for pickup within 4 business days of purchasing. You will receive a notification when the item is ready for pickup. 


Returns, Refunds, and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 10 days of your purchase.

  1. Please email thetreehouseinc@gmail.com to request store credit for your item.
  2. Mail your returned item to:
    Treehouse on Main
    Returns Department 
    112 North Main Street
    P.O. Box 1189
    Clayton, GA 30525 
  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include candles, food items, intimates, swimwear and the like. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

All items on sale or bought with a discount code are FINAL SALE

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.